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Refund Policy

Refund Policy

Refund Policy

Clear information about refund eligibility, time limits, exclusions, and processing.

At Polanhost LLC, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested and processed for our hosting, domain, and related services. By purchasing any service from us, you agree to the terms stated in this policy.

01Eligibility for Refund

Refunds are only applicable to selected services and are subject to strict conditions. To be eligible for a refund:

  • The request must be made within the allowed refund period.
  • The service must not have violated our Terms of Service.
  • The account must not be suspended due to abuse, fraud, or illegal activities.
Important Notice: Refund requests cannot be processed after 7 days of service activation, regardless of usage or reason.

027-Day Refund Window

All refund requests must be submitted within 7 days from the date the service is activated. Once this 7-day period has passed, the service is considered fully used and non-refundable.

This policy applies to all eligible hosting services. Any request made after this timeframe will be declined automatically without exception.

03Non-Refundable Services

The following services are strictly non-refundable:

  • Domain name registrations, renewals, and transfers
  • SSL certificates
  • Setup fees and one-time charges
  • Services suspended or terminated due to policy violations
  • Services purchased during promotions or special discounts

04How to Request a Refund

To request a refund (if eligible), you must contact our support team through your client dashboard and submit a refund request ticket within the allowed period.

All refund requests are reviewed manually. Approval depends on compliance with this policy and our Terms of Service.

05Refund Processing

Approved refunds will be processed within a reasonable timeframe using the original payment method. Processing time may vary depending on the payment provider.

Please note that processing fees charged by payment gateways may not be refundable.

06Policy Updates

Polanhost LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Changes take effect immediately once published on our website.

We encourage all customers to review this policy carefully before purchasing any service.